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ServiceNow

Optimize IT for research and education institutions with NET+ ServiceNow: streamline delivery, boost security, and cut costs with industry-leading ITSM. Join a community advancing IT services and innovation across academic organizations.

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Eligible Subscribers Include:

Internet2 Higher Education members, research-related Internet2 Affiliate members, or non-members that would fall into either the Higher Education or Affiliate member categories.

Empowering Education with NET+ ServiceNow

Empower your institution to advance research and enhance student experiences, not manage infrastructure. Through the Internet2 NET+ collaboration with ServiceNow, gain end-to-end visibility with advanced features like AI-driven insights and automation.

This unified system of record streamlines service management, increases efficiency, and lowers costs, freeing resources for innovation and academic excellence.

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ServiceNow Features:

Content that succinctly highlights the service’s offerings — in other words, how the service can help partner organizations and community members with their research and education goals — can also be packaged with photos, videos, and a bolded “sales pitch” sentence.

Make It Easier for the Campus to Focus on Learning and Research

You want to deliver better student experiences and help facilitate groundbreaking research, not spend time looking after infrastructure. And everyone from students to faculty to administrators wants the services they use on campus to be just as convenient as the ones they use in their personal lives.

Our solutions give you end‑to‑end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs — and devote more time to innovating and creating the consumer‑like experience that students, faculty, and staff expect.

Improve Visibility
Replace department silos and redundant legacy service tools with a single system of record for IT

Consumerize the Service Experience
Provide approachable services for students, faculty, operations staff, alumni and campus visitors

Improve Efficiency
Automate repeatable, manual processes, including cloud provisioning, onboarding, and more

Deliver More Value
Leverage proven IT service management processes that can be rapidly modified for specific institutional needs without high-cost constraints or the need for programmers

Subscribers

Learn More and Engage

If you would like to contact ServiceNow, reach out to Wanda Burgamy, Strategic Outcomes Manager, Education at wanda.burgamy@servicenow.com.

There are various ways our community can engage on a number of different topics.  Below you will find options for participation: 

NET+ ServiceNow – Program Community Page

The dedicated page for the NET+ ServiceNow program outlines many different aspects and resources for the program.  Want to know the latest on the NET+ ServiceNow Service Advisory Board?  Want to keep current on the latest updates to the program?  You can find the information on the program community page.  

NET+ ServiceNow – Monthly Town Hall Series

The monthly town hall schedule  is published on the NET+ ServiceNow program community page. You can see what is coming up and use the town hall page to sign up for specific town halls. If you would like to participate as a speaker in one of the upcoming town halls, please reach out to netplus@interent2.edu, and we can get you involved.  If you have suggestions for topics for other town halls, we would love to hear from you. 

NET+ ServiceNow – Monthly Newsletters

Another resource is our monthly NET+ ServiceNow newsletters specifically written for our participating institutions.  

Higher Education Summit at Knowledge 2024

We held a Higher Education Summit 

during the ServiceNow Knowledge 2023 event. We will plan on a similar higher education summit event in 2024. Keep an eye out for information about it, which will be posted to this page.

SNow Higher Education Group – Mailing List 

This mailing list is for ServiceNow customers or potential customers who are members of higher education institutions. There are many collaborative resources available for ServiceNow customers, for ITIL/ITSM, and for higher education, but none specifically in the space that crosses all three. Topics typically range from ServiceNow implementation and adoption strategies in higher ed to networking planning for events like ServiceNow’s Knowledge conferences. To participate visit: groups.google.com/group/snow-higher-ed 

Program Information

Eligible Subscribers: Internet2 Higher Education members, research-related Internet2 Affiliate members, or non-members that would fall into either the Higher Education or Affiliate member categories.
Sponsors: University of Washington
Email: netplus@internet2.edu
Contact: Quyen Vaillant

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