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Internet2 and Indiana University (IU) announced today the signing of a new three-year contract for IU’s GlobalNOC to provide customer service desk and break-fix support for the Internet2 national network. The agreement will commence on January 1, 2023.
This follows an exhaustive and competitive request for proposal (RFP) process facilitated by a team of Internet2 staff and engaged community members during the last nine months. The outcome allows Internet2 to consolidate two separate network operations center agreements under a single agreement with Indiana University.
“We greatly appreciate the community team that convened to assist with shaping the RFP process, analyzing proposals, and providing instrumental input on this consolidated support approach,” said Rob Vietzke, vice president of network services at Internet2. “Reengaging with the IU GlobalNOC allows a clear path forward for the Internet2 Network Operations Center to continue providing world-class, transparent, and trusted support for our member community. This decision also aligns with Internet2’s strategic priorities for 2022, including the rollout of new tools and services enabled by our Next Generation Infrastructure and the expansion of our senior- and mid-level engineering functions.”
“For nearly a quarter century, the GlobalNOC at Indiana University has been proud to partner with Internet2 to help provide innovative support, services, and technologies to advance research and education networks,” said Rob Lowden, IU vice president for IT and chief information officer. “We are honored that Internet2 chose to continue our partnership after a competitive request for proposal process. Our culture of high expectations, scientific curiosity, and world-renowned expertise make the GlobalNOC an excellent fit to continue working with Internet2 well into the future.”
Thank you to all 21 participants – including community team members and Internet2 staff – whose incredible work made possible the outcomes of this new agreement. Altogether, their time commitment and collaborative input on behalf of the Internet2 community have assured a successful review process. The result is a streamlined, community-centered approach for supporting the next-generation capabilities of the Internet2 national infrastructure for research and education.
If you have questions about the RFP process and outcomes for the Internet2 Network Operations Center, please email 2021-support-rfp@internet2.edu.